Medpod Video Visit Help Center


Welcome to Medpod Provider Support

Medpod offers multiple channels to help practices support their patients and providers in making successful video connections. Start by reviewing the “Provider FAQs” below or contact us directly.

Support Hours: Monday - Friday, 8am to 5pm EST
Phone: 631-501-4480


Please note: Medpod Support is currently available through this Help Center for US-based medical organizations. If your organization is outside of the US, please contact your local Medpod Video Visits support team or sales representative to confirm support channels available for your country.

Submit a ticket

Submitting a ticket is easy. Click the button below to get started.

Submit a ticket

Live Chat

Available Monday - Friday from 8:00 AM to 5:00 PM Eastern Time

Start live chat

Go to Assist

Click on the button below to get started with GoToAssist with our client support team.

Start Go To Assist