User Guides

• Medpod Video Visit Technical Requirements
• Call List History
• Forgot Your Password
• Change Your Password
• Launch a Visit
• Show Instructional Video from YouTube

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Troubleshooting

• Why am I receiving an error message “Organization Not Set”?
• My computer is not connecting
• What if I have no audio or poor audio quality?
• What if I have no video or poor video quality?
• What happens if a patient is disconnected before you end the video visit?

Provider FAQs

• How long does it take for the session to timeout due to inactivity?
• Is Medpod secure?
• Should I use the portrait or landscape view during my video visit?
• Can I make, or what if I receive, a phone call on the device I’m using to conduct my visits?
• What browser should I use?
• Do I need to “Allow” Location, Camera, and Mic?

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