Here are some troubleshooting steps you can take.
- Are you connected to the Internet?
- Is the connection sufficient? If the connection speed seems slow, perform a speed test:
- Type “Speed Test” into your browser and select one to use for your test.
- Upload speed should be at least 1.5 to 2.0 mbps
- What computer or device are you using?
- Are you using the required browser?
- Non-iOS Devices (PCs, Macs, and Android devices): Google Chrome
- iOS Devices (iPhones and iPads): Safari
- For iPad users: Make sure Use Content Blockers is turned off for the Medpod website.
- Are you trying to connect to Medpod through a remote connection? Try connecting from outside of the remote connection.