Here are a few troubleshooting items to check.
- Do you have external speakers?
- Are the speakers plugged in and/or turned on?
- Is the speaker volume on and/or turned up?
- Are the microphone or speakers “Allowed” through the Chrome (Android) or Safari (iOS) browser?
- iPhone users:
- Try tilting your phone from landscape to portrait, then back to landscape to reset the microphone.
- Or tap the “Refresh” button in your video visit screen.
- Are you trying to connect to Medpod through a remote connection? Try connecting from outside of the remote connection.