Use a Laptop or Desktop computer for the most optimal experience. Make sure that you have audio microphone capabilities on the device. If you use a computer with dual monitors, be sure to open the browser window to start your visit on the monitor that features your webcam. If using a smart phone or other mobile device, make sure you’ve using the latest Android or iOS operating system. If you aren’t set to automatically install updates, you may need to install the upgrade to the most current.