Browser
- Non-iOS Devices: Google Chrome
- iOS Devices: Safari
Internet Speed
Minimum upload speed should be at least 1.5 to 2.0 mbps.
Medpod Video Visits require stable high-speed internet access to ensure a consistent high-resolution connection.
Low bandwidth or an Internet drop may cause a visit to disconnect or may result in low-quality video and/or audio.
Mobile Device or Desktops
Medpod Video Visits will work on the following platforms (using the appropriate browser):
- Windows PC
- Apple Macintosh (Laptops and desktops)
- iOS Devices (iPhones and iPads)
- Linux PC
- Windows Tablet
- Android Tablet
For those practices with Remote Desktop/Citrix connections, Medpod does not work through the remote connection. You must minimize your remote windows and access https://tele.medpod.net/ from your local computer. It’s helpful to use a Desktop shortcut to the Medpod site.
Desktop Computer Requirements
Desktop computers must be equipped with camera, microphone, and speakers and have adequate CPU power to process video (i3, i5 or i7)
Mobile Device Requirements
Mobile devices must have a video camera, microphone, and speakers and be enabled to “Allow” access to
- Location
- Camera
- Microphone
Operating Systems
- Microsoft Windows 7/8/8.1/10 or latest
- Mac OS X 10.7.5+ or latest
- IOS 12.2 or latest
- Android 5 or 6 or latest
- Linux Fedora or Debian distributions
CPU Recommended
- Intel Core i3, i5 (3.3 GHz or higher)
- Intel Core i7 (3.0 GHz or higher)
RAM
2GB minimum, 4GB or more recommended
Web Camera Recommended
- Any good-quality USB or built-in webcam capable of 720p video and equipped with a microphone
- Logitech c910, c920, c930e
- Logitech Conference Cam CC3000e
Audio
Any good quality speakers
Bandwidth
- For HD (1280×720 pixels) resolution at 30 frames/sec, we recommend 2Mbit/sec (which will support 2 streams, e.g. main video + plus a scope, or main video and an interpreter)
- Full HD (1929 x 1080 pixels) resolution require double bandwidth and nHD (640×360 pixels) require a quarter of the HD bandwidth